Co-borrowers and guarantors

When to call them

• The borrower is unreachable for seven days (B4).
• The borrower has broken two promises to pay.
• Before any repossession decision.

What to say

Explain that the loan is overdue and that they signed as co-borrower or guarantor. Ask them to help reach the borrower or to arrange payment. Stay within the conduct rules in KB-023: no pressure, no discussion with anyone else.

Their own credit

If a co-borrower or guarantor is 30+ DPD on any loan, the EWS raises B5 (10 points). It means the family's finances are under strain, and the support we were counting on may not be there.