Cars and utility vehicles: segment guide

Two different books

• Personal use (about 80% of the car book): salaried or self-employed borrowers. Delinquency follows employment and the bureau. Lowest risk segment we have.
• Commercial use: taxis, tourist cars and app-aggregator vehicles. Income depends on the platform's incentives and the driver's hours. Treat these like SCVs: usage data and the platform's terms matter.

Signals

For personal-use cars, bureau signals (B1, B2, B3) are the most useful. For commercial cars, add permit expiry (C3) and unpaid e-challans (C5). A commercial car with five or more unpaid challans is usually being driven by someone other than the borrower.

Collections

Personal-use borrowers respond best to a call and a payment link. Field visits are rarely needed before 60 DPD.