Go to a page or run an action.
Intelligence
Policies, playbooks, segment guides, regulatory notes and lessons from past cases.
5 documents, most recently updated first
PolicyKB-001
How the early-warning score is built from 29 signals, what each band means and what the collections team must do at each band.
Head of Credit Risk Policy · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars
Updated 30 Jun 2026
PolicyKB-005
When collections may reschedule an instalment, who approves it, and how it is recorded.
Head of Collections · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars
Updated 20 May 2026
PolicyKB-006
Repossession is the last step. The conditions, approvals and conduct that apply before any vehicle is taken back.
Head of Collections · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars
Updated 20 May 2026
PolicyKB-007
How dealers are empanelled, what we monitor every month, and when a dealer is put on hold.
Head of Sales, with Credit Risk · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars
Updated 12 Feb 2026
PolicyKB-004
Land holding, instalment frequency matched to the crop cycle, and rainfall checks for tractor loans.
Head of Rural Lending · Tractors
Updated 10 Dec 2025