Library

9 documents, most recently updated first

1. PlaybookKB-011

   NACH bounces and cancelled mandates

   What to do after a bounce for insufficient funds, and why a mandate cancelled by the customer is treated as urgent.

   Collections operations · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars

   Updated 29 Sep 2026

2. PlaybookKB-036

   Handling a district event

   Floods, strikes, mining bans and project halts hit every loan in a district at once. A checklist for the first week.

   Head of Collections · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars

   Updated 30 Jul 2026

3. PlaybookKB-040

   Reading bureau signals

   Score drops, new loans elsewhere and delinquency at other lenders. What each means, and how much weight to give it.

   Credit risk analytics · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars

   Updated 22 Apr 2026

   Cited by 784 cases

4. PlaybookKB-016

   Vehicle compliance follow-up

   Insurance, fitness, permits, road tax and e-challans. Why they matter to us and how to chase each one.

   Collections operations · M&HCV, LCV, SCV, Used CV, Tractors, CE, 3W

   Updated 17 Apr 2026

5. PlaybookKB-010

   Early-bucket collections (1 to 30 DPD)

   The first 30 days decide most outcomes. Call scripts, timings and what to record for loans in the 1 to 30 bucket.

   Head of Collections · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars

   Updated 22 Jan 2026

6. PlaybookKB-012

   Field visits: what to check and what to record

   A field visit has three jobs: see the vehicle, hear the borrower, and record both so the next person doesn't start again.

   Head of Field Collections · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars

   Updated 14 Nov 2025

7. PlaybookKB-038

   Promises to pay

   A promise to pay is only useful if it has a date, an amount and a follow-up. How to take one and what to do when it is broken.

   Head of Collections · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars

   Updated 3 Oct 2025

   Cited by 781 cases

8. PlaybookKB-039

   Co-borrowers and guarantors

   When to contact a co-borrower or guarantor, what to say, and why their own credit matters to the case.

   Collections operations · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars

   Updated 11 Sep 2025

   Cited by 716 cases

9. PlaybookKB-013

   Tracing an unreachable borrower

   Steps to take when the borrower's phone has been unreachable for seven days or the number has changed.

   Collections operations · M&HCV, LCV, SCV, Used CV, Tractors, CE, 2W, 3W, Cars

   Updated 8 Aug 2025